Privacy Policy

Effective Date: August 7, 2026

At Chartecha ERP Solutions (“Chartecha”, “we”, “our”, or “us”), protecting the privacy of our clients, website visitors, and business partners is one of our highest priorities. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit www.chartecha.com, interact with our website, request a consultation, or use any of our products and services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.

1. Information We Collect

We may collect different types of information depending on how you interact with our website or communicate with us.

Personal Information

You may voluntarily provide us with personal information when you:

Fill out a contact form
Book a consultation
Request a product demonstration
Subscribe to updates or newsletters
Send us an enquiry
Apply for partnership opportunities
Contact us through email, phone, or social media

This information may include:

Full Name
Email Address
Mobile Number
Company Name
Business Address
Job Title
Industry
Business Requirements
Company Size
ERP Preferences
Any other information you voluntarily submit.

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP Address
Browser Type and Version
Operating System
Device Information
Screen Resolution
Date and Time of Visit
Pages Visited
Time Spent on Pages
Referral URL
Geographic Location (Approximate)
Clickstream Data
Website Performance Information

This information helps us understand user behaviour and improve our website.

Cookies and Similar Technologies

Our website may use cookies, web beacons, pixels, and similar technologies to improve user experience.

Cookies help us:

Remember your preferences.
Improve website performance.
Measure website traffic.
Analyze visitor behaviour.
Improve marketing campaigns.
Provide relevant content.

You may disable cookies through your browser settings; however, certain website features may not function properly.

2. How We Use Your Information

We use your information for legitimate business purposes, including but not limited to:

Responding to enquiries.
Providing ERP consultation.
Scheduling meetings and product demonstrations.
Delivering requested information.
Preparing quotations and proposals.
Managing customer relationships.
Providing implementation and support services.
Improving our website.
Personalizing user experience.
Conducting internal research and analytics.
Sending service updates.
Sending newsletters (where consent has been provided).
Maintaining security of our systems.
Preventing fraud and unauthorized access.
Complying with applicable laws and regulations.

3. Legal Basis for Processing

Where required by applicable laws, we process personal information based on one or more of the following lawful grounds:

Your consent.
Performance of a contract.
Compliance with legal obligations.
Legitimate business interests.
Protection of legal rights.
Prevention of fraud and security threats.

4. Information We Do Not Collect Intentionally

We do not intentionally collect:

Sensitive personal information unless required for providing our services.
Financial account passwords.
Government-issued identification documents through our website.
Personal information from children under the age of 18.

If such information is inadvertently received, we will make reasonable efforts to securely delete it.

5. How We Share Information

We respect your privacy and do not sell or rent your personal information.

We may share information only under the following circumstances:

Service Providers

We may share information with trusted vendors who assist us in:

Website hosting
CRM management
Email communication
Technical support
Cloud storage
Analytics
Security monitoring

These providers are required to maintain confidentiality and use the information only for authorized purposes.

Business Partners

Where necessary for delivering ERP implementation, integration, or consulting services, information may be shared with authorized technology partners working on your project.

Legal Authorities

We may disclose information if required:

By law
By court order
During legal proceedings
To comply with government requests
To protect our legal rights
To investigate fraud or security incidents

6. Data Security

Protecting your information is extremely important to us.

We implement reasonable administrative, technical, and organizational safeguards, including:

Secure hosting infrastructure
SSL encryption
Firewall protection
Restricted system access
Authentication controls
Secure backups
Regular software updates
Malware monitoring
Access logging
Internal security practices

While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

Deliver requested services.
Maintain customer records.
Fulfill contractual obligations.
Resolve disputes.
Comply with taxation, accounting, and legal requirements.
Improve our services.

When information is no longer required, it is securely deleted or anonymized.

8. Third-Party Services

Our website may use or integrate third-party platforms including but not limited to:

Google Analytics
Google Maps
Google Fonts
YouTube
LinkedIn
Facebook
Instagram
Zoho Services
Microsoft Services
Calendly
WhatsApp

These services operate under their own privacy policies. We encourage users to review the respective privacy policies before interacting with those platforms.

9. International Data Transfers

Depending on the services used, your information may be processed or stored on servers located outside your country.

Whenever such transfers occur, we take reasonable measures to ensure your information receives an appropriate level of protection consistent with applicable laws.

10. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Update your personal details.
Request deletion of your information.
Withdraw consent.
Restrict processing.
Object to certain processing activities.
Request a copy of your personal data where applicable.

To exercise any of these rights, please contact us using the information provided below.

11. Marketing Communications

We may occasionally send updates regarding:

New ERP solutions
Product launches
Business insights
Industry updates
Events and webinars
Service announcements

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option where available.

12. External Links

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content, or security of those websites. Users should review the privacy policies of any third-party website they visit.

13. Children’s Privacy

Our services are intended for businesses, professionals, and organizations.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to remove it.

14. Changes to This Privacy Policy

We reserve the right to update, revise, or modify this Privacy Policy at any time to reflect changes in our business operations, legal requirements, or industry standards.

Any updates will become effective immediately upon publication on this page. We encourage visitors to review this Privacy Policy periodically to stay informed about how we protect their information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Chartecha ERP Solutions

Email: solutions@chartecha.com

Phone: +91 95216 89595

Mumbai Office:
1119, 11th Floor, Chandak Unicorn, Andheri West, Mumbai – 400053

Jaipur Office:
627, Mall of Jaipur, Vaishali Nagar, Jaipur, Rajasthan – 302021

Your Trust Matters

At Chartecha ERP Solutions, we are committed to maintaining the confidentiality, integrity, and security of your information. We continually review and enhance our privacy and security practices to ensure your data is handled responsibly and in accordance with applicable laws and industry best practices.

By using our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.